Return, Refund & Shipping Policy

Last Updated: September 2, 2026

Thank you for shopping with Quality Wholesale Inc.

Please review this Return, Refund & Shipping Policy before placing an order. This policy applies to purchases made through our website, purchases made at our physical store, and online orders placed for in-store pickup, except where otherwise required by applicable law.

All Sales Are Final

ALL SALES ARE FINAL. NO RETURNS OR EXCHANGES.

Once merchandise has been purchased, we do not accept returns or exchanges due to change of mind, incorrect quantities ordered, items no longer being needed, or other customer-related reasons.

Customers are responsible for reviewing product descriptions, dimensions, quantities, colors, and other product information before completing their purchase.

Clearance, closeout, special-order, and other merchandise specifically designated as final sale are also non-returnable and non-refundable.

Nothing in this policy limits any rights that cannot legally be waived under applicable law.

In-Store Pickup

Online orders may be placed for pickup at our Miami location.

Customers are responsible for verifying that the merchandise and quantities received are correct at the time of pickup. We strongly encourage customers to inspect fragile merchandise before leaving our location whenever practical.

Once an order has been picked up and leaves our premises, Quality Wholesale is not responsible for damage occurring during transportation, handling, loading, unloading, or storage by the customer or a third party.

Shipping

Online checkout is primarily intended for in-store pickup. However, shipping is available upon request and is quoted separately.

Shipping charges are based on factors including destination, number of packages, package dimensions, weight, product type, and the fragile or oversized nature of the merchandise.

Please contact us for a shipping quote. Orders requiring shipment will not be shipped until applicable shipping charges have been approved and paid.

Because many of our products are glass, ceramic, metal, or otherwise fragile or oversized, shipping costs may be significant.

Shipping Charges

Shipping, handling, delivery, and related charges are non-refundable once the applicable service has been provided.

Customers are responsible for providing a complete and accurate shipping address.

If a shipment is returned, delayed, redirected, or subject to additional carrier charges because of an incorrect or incomplete address provided by the customer, the customer may be responsible for any additional shipping, return, redelivery, or address-correction charges.

Damaged Merchandise

We take care when preparing and packing merchandise for shipment. However, damage may occasionally occur while a package is in transit.

Shipping damage must be reported to Quality Wholesale within 3 calendar days of delivery.

To allow us to evaluate the damage and, where applicable, submit a claim with the shipping carrier, customers must provide:

• Photographs of all damaged merchandise
• Photographs of the outside of the shipping box or carton from multiple angles
• A clear photograph of the shipping label
• Photographs of the inside of the box and all original packing materials
• Photographs of any visible damage to the shipping carton
• Any additional photographs or information reasonably requested by Quality Wholesale or the shipping carrier

Do not discard the merchandise, shipping box, packing materials, or shipping label until the claim has been reviewed and resolved.

Failure to report damage within the required time period, retain the original packaging, or provide sufficient documentation may prevent Quality Wholesale from submitting or successfully completing a carrier claim and may affect our ability to provide a replacement, credit, or refund.

Submitting a damage claim does not automatically guarantee a refund, replacement, or credit. Each claim will be reviewed based on the circumstances, documentation provided, carrier requirements, product availability, and other relevant factors.

Where appropriate, Quality Wholesale may assist with or submit a shipping claim with the applicable carrier.

Lost or Missing Shipments

If tracking information shows a shipment has been lost, or if a package has not arrived within the expected delivery period, please contact us as soon as possible.

We will review the shipment information and, where appropriate, assist with or submit a claim or inquiry with the shipping carrier.

Carrier investigations and claims are subject to the carrier's procedures and processing times.

Quality Wholesale cannot guarantee the outcome or processing time of a claim handled by a third-party shipping carrier.

Incorrect Merchandise

If Quality Wholesale sends an item that is different from the item ordered, please notify us within 3 calendar days of delivery.

Please provide photographs of the merchandise received, the product packaging where applicable, and any identifying item numbers or labels.

Do not discard or return merchandise without authorization from Quality Wholesale.

Once the issue has been verified, we will determine the appropriate resolution, which may include replacement, credit, refund, or other appropriate corrective action.

An item being a different size, color, finish, or appearance than a customer expected does not constitute an incorrect shipment if the item received matches the item ordered and its applicable product description.

Product Variations

Certain products may have reasonable variations in color, finish, texture, dimensions, shape, or appearance due to manufacturing processes, materials, or the nature of the product.

Colors may also appear differently depending on photography, lighting, monitors, mobile devices, and display settings.

Reasonable product variations are not considered defects or incorrect merchandise.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee that an order can be changed or canceled after it has been submitted, particularly once merchandise has been pulled, packed, prepared for pickup, shipped, specially ordered, or otherwise processed.

Special-order, closeout, clearance, and custom merchandise cannot be canceled once the order has been processed or committed to the supplier.

Unauthorized Returns

Do not ship or return merchandise to Quality Wholesale without prior authorization.

Because all sales are final, merchandise returned without authorization may be refused and returned to the sender at the customer's expense.

Authorization to send merchandise back to Quality Wholesale for inspection or as part of a damage or incorrect-item claim does not constitute approval of a refund, credit, or exchange.

Contact Us

For shipping quotes, damage claims, order issues, or questions regarding this policy, please contact:

Quality Wholesale Inc.
Miami, Florida
Website: www.qualitywholesale.com
Email: info@qualitywholesale.com
Phone: 305-594-1801